Frequently Asked Questions
Everything you need to know about bringing premium US beauty to your doorstep.
Are all your beauty products authentic?
Yes, 100%. We source all our skincare, makeup, and haircare products directly from authorized US retailers and official brand distributors to guarantee authenticity for our UK customers.
How long does shipping from the USA to the UK take?
Standard shipping typically takes 7-10 business days. We handle all customs clearance processes to ensure your beauty haul reaches you as quickly as possible without unexpected delays.
Will I have to pay extra customs or import duties?
No. The price you see at checkout is final. We include all import duties and taxes in our pricing, so there are no hidden fees or surprise charges upon delivery in the UK.
Can I return a product if I change my mind?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
How can I track my international order?
Once your order is dispatched from our US warehouse, you will receive an email with a tracking number and a link to follow your package's journey across the Atlantic until it arrives at your UK address.